The Robinson Report – 11 Minutes

Super Bowl Sunday is five days away. The approaching game, halftime show, commercials, The Puppy Bowl (Or  – The Kitten Bowl). Hundreds of hours have been invested in training camps, between game practices and film evaluation. All for – 11 minutes. The aggregate...

The Robinson Report – Hard Job?

Sitting in a plane somewhere over the Midwest I casually glance at the notes a weary traveler is creating next to me. Frantically doing what looks like calculus (like I would know) he keeps referring to his textbook that reads “Spotlight Synthetic Aperture Radar”. My...

The Robinson Report – Which Lap To Lead

He didn’t need to win – to win. Victory was already at hand. Nascar’s Jimmy Johnson cruised to Nextel Cup victory in 2007 (Now Monster Energy Cup) by leading only one lap and finishing seventh in the season’s finale at Homestead. With a comfortable points lead over...

The Robinson Report – Service

“Customers may forget what you said but they’ll never forget how you made them feel”  – Unknown Your business exists – solely for the customer. So – Imagine if your business was the Dell 24 hour Customer Service Center. Not even the one in India – the one...

The Robinson Report – A Guy Named Scott

Say hello to Scott Ginsburg. Scott is the guy who, since 2000 has worn a Hello My Name IS Scott – nametag. Every day, every hour, every minute. He even has it tattooed on his chest so it’s on when he showers. One visit to Scott at www.hellomynameisscott.com. And...